Returns, refunds & exchanges

Want to return an item? No problem! We're happy to offer you an exchange, a refund-

just let us know why you're returning your item and which solution

you'd prefer, and we'll go from there.

Want to return an item? No problem! We're happy to offer you an exchange, a refund - just let us know why you're returning your item and which solution you'd prefer, and we'll go from there.

How can we help?

I want a refund

Liability for Supplementary Costs

At iMobile, we strive to deliver your orders promptly and accurately. However, in the event of a delayed, lost, or misrouted order, we must clarify our position on supplementary costs incurred by customers:

Delayed Orders

We are not liable for any supplementary costs that may arise due to delayed orders. This includes, but is not limited to, additional expenses related to rescheduled plans, missed appointments, or other indirect costs.

Lost Orders

While we will provide a full refund or replacement for any lost orders, we are not responsible for any supplementary costs incurred. This includes incidental expenses such as lost time, missed opportunities, or other indirect costs.

Misrouted Orders

If an order is delivered to an incorrect address, we will take prompt action to rectify the situation by arranging for correct delivery or providing a refund or replacement. However, we are not liable for any supplementary costs associated with misrouted orders, including costs related to retrieving the order or any other related expenses.

We appreciate your understanding and cooperation. For any concerns or further assistance, please contact our customer service team at customercare@imobile.co.uk.

Our Reputation means a lot to us!

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